Frequently Asked Questions
At Sunrise Care Concierge, we believe great care begins with clarity and connection. Here you’ll find answers to the most common questions about our memberships, visits, and how our family-centered model works — so you can feel confident every step of the way.
Membership Basics
What is a concierge membership?
A membership provides direct access to your provider, longer visits, and personalized care without the rush or wait times of traditional clinics.
Is Sunrise Care Concierge insurance?
No. We operate outside insurance to keep your care simple, transparent, and relationship-based. You can still use insurance for labs, imaging, and prescriptions.
Access & Appointments
How do visits work?
Members can schedule home visits or telehealth appointments directly — usually same or next day.
Do you offer urgent or same day care?
Yes. Members have access to same-day telehealth urgent visits, with optional in-home visits available at a discounted member rate.ur memberships, visits, and how our family-centered model works — so you can feel confident every step of the way.
Family & Pediatric Care
Do you see children and adults?
Yes — we provide full-spectrum family care, from newborns to older adults.
Can non-members schedule visits?
Yes. Select services such as newborn home visits or urgent telehealth can be booked at standard non-member rates.
Payment & Coverage
What’s included in the membership?
Direct messaging, preventive and wellness visits, care coordination, and annual exams (details vary by membership tier).
How do I pay for my membership?
Memberships are billed monthly or annually. Payments are processed securely via credit/debit card or ACH.
Other Practical Questions
Where do you serve?
Sunrise Care Concierge currently serves Miami and surrounding areas for in-home visits, with telehealth available statewide.
How do I join?
Simply complete the “Join Now” form, and we’ll contact you to finalize your membership and schedule your welcome visit.
Got a question about our services? We’d love to hear from you.